Recurring Revenue Archives - Mike Smerklo

Should the Customer Success Function Report to the Head of Sales or the CEO?

Should the Customer Success Function Report to the Head of Sales or the CEO?

For any recurring revenue business, there are seven key reasons why the Customer Success function should report directly to the CEO and NOT the Head of Sales. Customer success has (finally) started to become an established function within SaaS companies. As a startup...

Recurring Revenue Part 3 – Sticky Sweet, Like Ice Cream

Recurring Revenue Part 3 – Sticky Sweet, Like Ice Cream

In Part Three of this series, I dig into my “secret formula” for being discerning when it comes to recurring revenue businesses as an investment opportunity – and how to apply it to make that revenue STICKY SWEET! In my last post, Feel the Churn, I covered...

Recurring Revenue – FEEL THE CHURN! (Part 2)

Recurring Revenue – FEEL THE CHURN! (Part 2)

In Part Two of this series, I unveil my secret formula for being discerning when it comes to recurring revenue businesses as an investment opportunity – and how to avoid feeling THE CHURN! In the last post, I Scream, You Scream, We All Scream for Recurring Revenue, I...

I Scream, You Scream, We All Scream for Recurring Revenue (Part 1)

I Scream, You Scream, We All Scream for Recurring Revenue (Part 1)

In this series, I unveil my secret formula for being discerning when it comes to recurring revenue businesses as an investment opportunity – and how to avoid acting like a two-year-old in the process. It comes as no surprise that children act with impulsivity,...